Tuesday, August 3, 2010

Sometimes It Pays to Complain

To start this story I would just like to say that I really do like my car. It makes me feel sporty (especially when  it gets to go cool places and/or has the bike rack attached so the following story is not a reflection on my feelings for my car rather the situation in general.


So I have been having some issues with the windows on my car. The first one broke during finals week and I just kept trying to get it fixed, but they told me it would cost me almost $400 dollars to fix it. I was so ticked, I had read online about how it was a common problem with the 2006 Jeep Liberties that the motors and regulators die and I didn’t have any money to get it fixed. I just had them put the window up and I wasn’t able to roll it down, which was annoying, but I could deal with that.  Well, a few weeks ago the passenger side window also broke while it was sitting in the parking lot innocently minding its own business I was ticked, annoyed, frustrated, wanted to cry, and sort of angry. I took it to shop and they put up the window with duct tape, I looked like the redneck hick that I probably am but try not to be.  So I emailed Jeep a rather strongly worded letter about how ridiculous the situation was and TADA! They called me back and told me to take it to a Jeep Certified Dealership so they could diagnose the problem and see if they could pay for it. They decided that they would pay for it.(YAY!)  On Sunday my back driver side window broke too, (Yes, this is the same window that broke as I was driving away from the dealership after I bought my car, which was thankfully still under warranty) and they decided that they would pay for that too. So  now all of the windows on my car roll up and down and the regulators and motors have all been replaced except for the one window that the mechanics said was fine.

So (very)long story short. It pays to complain because this situation would have probably cost me over $1,000 but only cost me $106.25 (plus a few trips to St. George where I proceeded to buy stuff including a new bedspread :)).



I have heard there are troubles of more than one kind.
Some come from ahead and some come from behind.  
But I've bought a big bat. I'm all ready you see. 
Now my troubles are going to have troubles with me! ~Dr. Seuss

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